Process Engineering

Process Engineering

Process design / engineering was a major part of my day-to-day activities for much of my time at Navteq / HERE Technologies, whether I was improving a process or creating an entirely new process. Because it was such a large part of my role at Navteq / HERE Technologies I feel it deserves it's own section.

While I was working on a process I used many, if not most of the rest, of my skill set in order to complete the project. In most cases I was working with developers, program management and other stakeholders, as well as the High Volume Production Center (HVPC) team. A typical process engineering project would see me create the process from scratch or reviewing and improving the current process, designing software or enhancements to existing software,writing all the documentation, creating and delivering training, scaling, launching and transitioning the project to a HVPC. After the project was transitioned to the HVPC I would train some of them to perform quality checks, provide Tier 1 and Tier 2 support on all aspects, and then finally hand off the project once it was running smoothly. At this point I would provide Tier 2 support until there was sufficient experience at the HVPC for them to take over.

The skills I use in Process Design / Engineering and Process Improvement workflows:

Process Design / Engineering
    - Develop process from initial idea to creation
    - Efficiency analysis
    - Requirements gathering
    - Software design
    - Write pseudo code for small tools or software
    - Create Quality Process
    - Document process
    - System and UAT testing
    - Write technical documentation
    - Training
    - Launch
    - Scale
    - Transition to high volume production center
Process Improvement
    - Process analysis
    - Determine improvement options
    - Document improvement options, cost / time savings
    - Present results to stakeholders
    - Create new process documentation
    - Create new process training and deliver training
System and UAT Testing
    - Design testing matrix
    - Document testing procedures
    - Train testers if required
    - Lead testing
    - Document, analyze and report results
Technical Writing and Training
    - Break process into individual steps
    - Write all technical documentation
    - Update documentation
    - Design and create training materials
    - Deliver individual, remote and classroom training
Quality
    - Create quality standards and process
    - Document quality standards and process
    - Develop and deliver training
Database Reporting
    - Run reports
    - Review quarter over quarter changes for accuracy
    - Summarize reports
Transition Process
    - Design and document transition plan
    - Provide all necessary technical documentation
    - Design and deliver training
    - Provide support and mentoring until transition completion
    - Provide Tier 1 and Tier 2 support after transition
    - Report to stakeholders