Skill set

My skill set

My skill set spans three industries: IT, GIS / Mapping / Location Services and manufacturing. Many of the skills I used in the IT and GIS / Mapping / Location Services industries could be used in either industry. During my time at Navteq (later Nokia and HERE Technologies) the mapping industry changed quite a bit. By the time Audi, BMW and Mercedes bought what had been Navteq from Nokia, the Location Services industry had evolved from the GIS / Mapping industry. Location Services is much more than just digital maps, while GIS and digital maps are at the foundation of Location Services it is Big Data, and what can be done with that data, that is at the heart of Location Services. Along with Big Data were data analytics, data manipulation, products created from that data and the software to create and bring those products to market. Much of the software used at Navteq / HERE Technologies was proprietary and developed in-house. When a new product was created, whether it was a product that made it to market or was shelved, new software had to be designed to create the product from our data, quality check and test software.

IT Industry

I started in the IT Industry with GEnie (General Electric Network for Information Exchange) and GEIS (General Electric Information Systems) as an Assistant SysOP (Systems Operator). From there I went into hardware repair where I worked on most hardware and peripherals ranging from desktops to servers and printers. when you're repairing hardware you have to be able to ensure that it works when the repair is complete, if this is on a server you need to be sure that it functions correctly and is able to do it's job. As I gained experience in hardware repair opportunities presented themselves to expand my skill set. Networking, Operating System and software support, administration and security skills became part of the skills I used on a daily basis.

Below are a list of my key IT skills:
Helpdesk / Customer Support
Hardware Repair
    - Desktops (PC)
    - Laptops
    - Workstations
    - Servers
    - Printers (impact / dot matrix / line, inkjet, laser, thermal, dye-sublimation / dye-diffusion, and thermal wax transfer)
    - Monitors (CRT, LCD, LED)
    - Terminals
    - Peripherals
Operating System (OS) Support
Network OS support
Server Administration and Security
Network Administration and Security
System Testing (Design, conduct and evaluate)
UAT testing (Design, conduct and evaluate)
Web Design
Web Site / Web Hosting Administration
Software Support
Software Design and Scripting
    - Software Design Life Cycle (SDLC)
    - Software Requirements Gathering
    - Software Specifications
    - Logic Flow
    - Pseudo Code (I handed off final coding to programmers)

Location Services Industry

When I started working for Navteq the vast majority of employees spent time learning the GIS and mapping skills needed for production work. An understanding of how the map was made along with the processes and skills required to do so was considered basic knowledge that everyone should have. As such I worked on map projects as a geocoder before transitioning to different roles. I started with Navteq as a temporary employee in September 2007 and was a direct employee from June 2008 until January 2018. Since Navteq / HERE Technologies was ISO 9001:2000, ISO/TS 16949:2002 and A-SPICE (Automotive Spice) certified my work had to meet those specifications and standards.

Below are a list of my key Location Services skills:
    - Geospatial Intelligence (GEOINT)
    - Imagery Intelligence (IMINT)
    - Image Analysis 2D and 3D (photo, video, LIDAR)
    - Terrain Analysis
    - Cartography
    - Photogrammetry
    - Remote Sensing
    - Information Analysis
    - Geospacial Analysis
    - GIS
    - ArcGIS, ArcMap
    - Proprietary GIS software
    - MicroStation
    - Plot and source reading
Process Engineering
    - Process design / creation
    - Process improvement
    - Process testing
    - Document creation
    - Scale, Transition and Launch to High Volume Production Centers (HVPC)
    More details are available on the "Process" page available in the navigation bar at the top of the page.
Quality Assurance
    - Create standards and process
    - Write and update documentation
    - Create and deliver training
    - Conduct quality review / testing
Technical Writing and Training
    - Break process into individual steps
    - Write & update technical documentation
    - Create training materials
    - Deliver individual, remote and classroom training
Program Management
    - Leadership
    - Communication
    - Scheduling
    - Risk Assessment / Risk Management
    - Cost Management
    - Negotiating
    - Critical Thinking
    - Task Management
    - Business Case Writing
    - Value Stream Mapping
    - Agile
    - Waterfall
    - Lean
    - Six Sigma
    - Eight Disciplines (8D) Problem Solving
    - Root Cause Analysis
    - Fishbone / Ishikawa Diagrams
    - 5 Whys
    - Failure Mode Effect Analysis (FMEA)