Skill set

My skill set

My skill set spans two industries: IT and GIS / Mapping / Location Services. Many of the skills I used in the IT and GIS / Mapping / Location Services industries can be used in either industry. During my time at Navteq (later Nokia and HERE Technologies) the mapping industry changed quite a bit. By the time Audi, BMW and Mercedes bought what had been Navteq from Nokia, the Location Services industry had evolved from the GIS / Mapping industry. Location Services is much more than just digital maps. While GIS and digital maps are at the foundation of Location Services it is Big Data, and what can be done with that data, that is at the heart of Location Services. Along with Big Data was data analytics, data manipulation, products created from that data and the software to create and bring those products to market. Much of the software used at Navteq / HERE Technologies was proprietary and developed in-house. When a new product was created, whether it was a product that made it to market or was shelved, new software had to be designed to create the product from our data, quality check and test software.

While it would be difficult to list every skill I've devloped in my career I've listed a few key skills along with some details of the wider range skills below. Not mentioned below but demonstrated by my recent Cybersecurity degree is the ability and desire to learn.

Key IT skills:
Helpdesk / Customer Support
Hardware Repair
- Desktops (PC, Mac)
- Laptops
- Workstations
- Servers
- Printers (impact / dot matrix / line, inkjet, laser, thermal, dye-sublimation / dye-diffusion, and thermal wax transfer)
- Monitors (CRT, LCD, LED)
- Terminals
- Peripherals
Operating System (OS) Support
- Windows (Consumer and Professional versions to 10)
- Linux
Network / Server OS support
- Windows NT to Server 2019
- Digital UNIX (including DEC OSF/1)
- SCO Unix
- Solaris
- Novell
Server Administration and Security
Network Administration and Security
Virtual Machines
Cloud Computing
System Testing (Design, conduct and evaluate)
UAT testing (Design, conduct and evaluate)
Web Design
Web Site / Web Hosting Administration
Software Support
Software Design and Scripting
- Software Design Life Cycle (SDLC)
- Software Requirements Gathering
- Software Specifications
- Logic Flow
- Pseudo Code (I handed off final coding to programmers)

Key Location Services skills:
Process Engineering
- Process design / creation
- Process improvement
- Efficiency analysis
- Requirements gathering
- Process testing
- Document creation
- Scale, Transition and Launch to High Volume Production Centers (HVPC)
System and UAT Testing
- Develop testing specifications
- Design testing matrix
- Document testing procedures
- Train testers if required
- Perform testing
- Lead testing
- Document, analyze and report results
Quality Assurance
- Create standards and process
- Write and update documentation
- Create and deliver training
- Conduct quality review / testing
Technical Writing and Training
- Break process into individual steps
- Write & update technical documentation
- Create training materials
- Deliver individual, remote and classroom training
Program Management
- Leadership
- Communication
- Scheduling
- Risk Assessment / Risk Management
- Cost Management
- Negotiating
- Critical Thinking
- Task Management
- Business Analysis
- Business Case Writing
- Value Stream Mapping
- Agile
- Waterfall
- Lean
- Six Sigma
- Eight Disciplines (8D) Problem Solving
- Root Cause Analysis
- Fishbone / Ishikawa Diagrams
- 5 Whys
- Failure Mode Effect Analysis (FMEA)